Responding to support tickets in the most responsive and efficient manner.
Apex knows that when technology doesn’t work properly it’s hard, if not impossible, to get work done.
That’s why we ensure that our support process is straightforward – so your staff is never left without the assistance they need to stay productive throughout the workday.
See how we handle your Service Ticket.
We encourage those we serve to create support tickets via one of the following methods:
You will be automatically emailed a ticket description and number upon creation. Our full-time help desk scheduling coordinator will prioritize and direct the ticket to our help desk technicians or field technicians, depending on the severity of the issue.
Keep in mind: Our automated monitoring system will automatically create tickets around-the-clock whenever a potential issue is detected. This means that you’re able to rest assured knowing that we’ll catch developing issues as early as possible – so your organization can stay productive and serve your customers.