If you own or manage a company in Fresno, California, finding an IT management company should be at the top of your to-do list. Only the leading Fresno IT services company can help you arrange your hardware, software, website and online sales, cloud storage, cybersecurity, and more.
At Apex Technology Management, we do all of this and more. Our world-class IT services will transform your organization or take your business to the next level. There’s no other IT company like Apex.
Still not sure exactly what you need regarding Fresno IT services? Here’s a look at some of the questions you should be asking potential IT companies in the area.
As you search for a Fresno-based IT company, there are a certain number of questions you should be asking potential candidates. These inquiries will help you get to the bottom of who the right company is for your business’ future.
How long have you been in business?
Not all IT companies have to be decades old, but look for at least a few years of work and experience under their belts. This shows that they’re seasoned enough to know how to handle their clients, and it also shows that they’re ideally not going anywhere. They have a foundation, and they’ll be around for years to come.
How many clients do you serve at once?
Certain large IT companies may have a multitude of clients, and often, when the client spread is this large, each client is treated with a less personal touch.
Some businesses may not mind this setup, but if you own a company that values more personal relationships with your outsourced services companies, you’ll want to find an IT company that serves fewer clients. In this way, you’ll likely get to know the individual technicians better and feel more in touch with the way they do business.
Will we be assigned a dedicated account manager?
Some companies provide a dedicated account manager to each client they serve. Again, this is generally the setup for smaller IT companies who serve fewer clients and have fewer employees themselves. It is especially beneficial to have a dedicated account manager because it offers you more personal service. Your account manager will get to know your business well and can look for specific ways to help you grow and thrive.
What levels of support do you offer?
Often, IT companies offer several tiers of service. You may be able to pay a premium price for 100% managed IT services or pay a reduced rate for emergency standby service or aid in your in-house IT department. The best way to navigate what tier of service you want is to evaluate your company’s unique needs before hiring an IT company.
What does your support not include?
Often, IT companies in Fresno focus on what is included in their services, but neglect to mention core services that they don’t offer. Again, evaluate your company’s exact needs, make a list, and ask the potential IT companies you’re interviewing what services they can and can’t provide. You don’t want to be left high and dry without a necessary service after you’ve already signed the contract.
How long does it take for you to respond to a service call?
One of the core services that nearly all IT companies provide is emergency service when something goes wrong with the hardware, software, the cloud, or other aspects of information technology. But “emergency” may be interpreted loosely.
Although you may suspect that in an emergency, you’ll get a response to your problem within the hour or at least on the same day, some IT companies don’t make this promise. Ensure you get an accurate explanation of potential response times before hiring an IT company.
Do you have IT service references?
What other companies are clients of the IT companies you’re interviewing? Ask to have their contact information, and ideally, speak to companies they’ve worked with for some time to get a firm idea of their service style.
Fresno is home to some up and coming businesses and organizations. If you own or manage a forward-thinking company in Fresno and would like to take it to the next level, Apex Technology is here to serve your unique needs.
Choose our IT company as your trusted partner in IT services, and you’ll see the difference a dedicated, award-winning IT management company can have on your bottom line — and your employees’ stress levels! Contact us today to learn more about the services we offer at Apex.