California Teleconnect Fund The Insider's Information You Can Use
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Use the California Teleconnect Fund and Help Facilitate Better Healthcare Communications.

If you’re a hospital administrator or medical office manager overseeing telecom infrastructure, you may want to tune into what we can offer you. Apex helps medical organizations get access to high-speed internet and communication systems via the California Teleconnect Fund (CTF), which helps facilitate better healthcare communications.

With the help of Apex Technology Management and your ability to utilize the CTF, you’ll open your medical offices or healthcare facility up to a world of better, more globally-connected telecommunications options.

CTF Facts

The CTF program provides a 25% off voice services and a 50% discount for broadband on select communications services to schools, libraries, hospitals and other non-profit organizations.

The program was established by Decision 96-10-066 on October 25, 1996. In this decision, the California Public Utilities Commission reaffirmed its commitment to universal service, and created the CTF program in accordance with state and federal directives.

The program is funded through a surcharge on all customers that purchase intrastate telecommunications services.

Finding the Right Healthcare IT Services Company

When it comes to information technology for healthcare organizations, we know you’re focused on two specific goals:

1) Allowing your staff members to stay productive in the way they take care of patients, and 2) Making sure confidential PHI remains secure against unauthorized access.

That’s why you need the talents of an IT services company that understands the unique needs of healthcare organizations like yours.

You need search no further for the IT support company who can help your healthcare organization move forward and expand your high-speed internet communications horizons.

Reduction in Voice Discounts for CTF Participants

Rule Change on CTF

Pursuant to California Public Utilities Commission D. 16-04-021, the California Teleconnect Fund (CTF) will be implementing changes to the current discounts on voice services:

1) On July 1, 2016, the CTF discount for voice services will be reduced from 50% to 25%.

2) To be exempt from the lower 25% discount and retain the 50% discount for voice services, CTF participants can apply for a Voice Exemption. If your organization is approved for the Voice Exemption, it will receive a 50% discount on only voice service and will be ineligible for discounts on all other services.

Exemption Process

Eligibility Requirements for the exemption are as follows:

Entities located in unserved or underserved areas using dial-up phone service as the only means to access the Internet would still be eligible for the 50% voice discount, but would not be eligible for discounts on any other services.

Applying for the Voice Exemption

(A) Approved CTF Participants as of April 21, 2016:

Step1: Check to see if your organization is on the list of organizations located in unserved and underserved areas. If your organization is on the list, proceed to Steps 2 and 3.

If your entity is not on unserved and underserved list and your entity can only access Internet services through dial-up phone service, you may request an informal appeal with California Public Utilities Commission (CD) by:

Submitting a letter to CD, signed under penalty of perjury by a superintendent, chancellor, executive director, chief executive officer, or other executive officers of a comparable position of your entity, certifying that your entity has contacted all carriers in the area, and that no carrier is able to provide broadband service. The letter shall also include a list of the carriers in the participant’s area.

Proceed to Steps 2 and 3 below.

Step 2: If your entity is on the list, you should receive a CPUC email or letter requesting your entity to fill out and return the CTF Self-Certification Form for Exemption from Reduced Voice Services Support with copies of billing documentation, your most recent bill and a bill from the previous year.

Step 3: No later than June 14, 2016, send the Self- Certification form and required billing documentation to:

Once the Communications Division (CD) staff has completed the review of your application for a Voice Exemption, you will be notified by e-mail of your application status. List of participants approved for Voice Exemption will be posted on the CTF website

(B) New Applicants, applying to the CTF program after 4/21/2016

Let Apex Bring You a Peak Voice Communications Experience

For all those healthcare facilities who qualify for the CTF discount, we can manage and oversee your voice communications and business phone experience with swift diligence and attention to customer care.

We have a long track record of working with Redding and Shasta County Critical Access Hospitals (CAH’s), Federally Qualified Health Centers (FQHC’s), Rural Health Centers (RHC’s) and private practices to help them:

  • Select, Implement and Maintain Electronic Healthcare Records (EHR)
  • Achieve & Maintain HIPAA compliance
  • Minimize downtime
  • Help Implement World-Class Disaster Recovery and Business Continuity Planning

With Apex’ technical expertise, you get a single point of contact for all your IT needs, which helps you eliminate the daily stress that comes along with managing a fast-paced healthcare organization. When information technology is one less thing to worry about, you’ll be surprised at how quickly patient care improves.

You take care of so many, let us take care of you and your IT communications concerns.

Call Us Now for Optimized Healthcare Communications

Are you ready to partner with IT services that will only elevate your communications experience?

Then, contact Apex at (800) 310-2739 or email us at for a technical assessment and to learn more about how we can optimize your healthcare communications in fast order!

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