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  Avocent 350 training course outline: Using and administrating DSView® 3 management software Download
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Avocent Care Services |
Avocent Care services overview
Welcome to the Avocent Care® services program. Professional services are rapidly becoming a key component of the IT infrastructure environment. Purchasing professional services as a support system for your mission-critical IT infrastructure ensures that you can support and comply with the IT requirements and expectations of your business. You will also have the tools to meet the ever increasing needs and expectations placed on IT departments in today’s demanding environment.
At Avocent Corporation, we have over two decades of experience in the IT industry. We provide and support solutions for thousands of companies, including Fortune 1000 companies; and we offer a comprehensive range of professional services designed to support your needs. The range of Avocent Care services can be selected from a simple menu. You can pick and choose the most appropriate service to support your business environment.
The Avocent Care services program includes:
- Warranty and maintenance programs
- Installation and on-site services
- Training
The Avocent Care services program helps you protect your investment over the life cycle of your solution. The program offers access to knowledge resources, and experienced technical support resources.
Warranty and Maintenance Programs
The Avocent Care® services warranty and maintenance program offers you a complete range of hardware and software support solutions including advanced replacement, 24/7 technical support and software maintenance.
These programs give you major benefits such the ability to:
- Forecast and plan your maintenance costs
- Maximize your system performance
- Purchase a service plan that best suits your particular requirements
- Protect your investment
- Access new software releases over the term of the software maintenance agreement
Standard Warranty and Maintenance Options:Standard Warranty - Hardware
- Free with purchase of Avocent products
- Free replacement of “Dead On Arrival” units
- Free repair on defective units for 2 years
Standard Warranty - Software
- 1 year of free maintenance included with all purchases
- Receive new releases on software during the term of the software maintenance agreement
Avocent Care Warranty and Maintenance Programs: Avocent Care Warranty Plus Program.This program offers advance replacement on all hardware/appliances covered by the Avocent Care program and is available in 3, 4 and 5 years pre-paid options.3 year pre-paid Avocent Care Warranty Plus Program, 15% of RRP4 year pre-paid Avocent Care Warranty Plus Program, 17% of RRP5 year pre-paid Avocent Care Warranty Plus Program, 20% of RRPAvocent Care Warranty Premium Program.This program offers advanced replacement plus 24 x 7 telephone support covered by the Avocent Care program and is available in 3, 4 and 5 years pre-paid options.3 year pre-paid Avocent Care Warranty Premium Program, 24% of RRP4 year pre-paid Avocent Care Warranty Premium Program, 30% of RRP5 year pre-paid Avocent Care Warranty Premium Program, 35% of RRPAvocent Care Maintenance Premium ProgramThis program offers technical support, product updates and upgrades on Avocent software covered by the Avocent Care program. This program is available in 1and 2 year pre-paid options, and a 1 year anytime option.1 year pre-paid Avocent Care Maintenance Premium Maintenance Program, 17% of RRP2 year pre-paid Avocent Care Maintenance Premium Program, 30% of RRP1 year anytime Avocent Care Maintenance Premium Maintenance Program, 20% of RRP
Installation and On-Site Services
Customer Service Consulting Programs
Our technical experts are available for on-site consulting to ensure that you receive quality support for your Avocent investment.
| Program |
Service and Support |
| Design |
On-site inspection and equipment layout |
| Installation |
Our factory-trained technicians will install and configure your KVM solution. |
| Troubleshooting |
On-site diagnostic testing and repair. |
For more information on this program, or to contact an Avocent representative, please click here.
Training at Avocent
Training is a critical component of the Avocent Care® services program. Avocent offers customers in depth training on the DS Series products. This training focuses on best practices and the most effective way to use Avocent products.
Current Offerings:
Course 350: Using & administering DSView® 3 management software
Training is available in the following formats:
- Scheduled courses at Avocent facilities
- Scheduled courses arranged in IT training facilities in major cities
- On-site training programs customized to Avocent customer requirements
These courses are available in 1-day and 2-day options and the current offering can be found by clicking the training schedule tab above.Scheduled training programs at Avocent facilitiesAvocent also runs courses for groups of Avocent customers at our corporate and international headquarters:
- Corporate headquarters in Huntsville, Alabama, USA
- International headquarters in Shannon, Ireland
Scheduled course in IT training facilitiesThe Avocent training department partners with some of the leading IT specialist training companies around the world. This enables Avocent to leverage state of the art IT facilities to bring our training programs out into the marketplace, close to our customers. These scheduled courses can accommodate up to 12 people per course.On-site trainingAvocent will deliver these courses on-site.To enquire about an on-site training program please click here
Training Schedule
| Course |
Date |
Location |
Duration |
Price |
Register |
Integrating Active Directory
Authentication for DSView 3 Users |
February 6th, 2008 |
Online-Live Meeting |
90 minutes |
No charge |
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| 351: DSView 3 Management Software and Supported Appliances Fundamentals |
February 12th, 2008 |
Shannon, Ireland |
1 Day |
€280 |
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KVM over IP Basics Using
DSView 3 Software |
February 13th, 2008 |
Online-Live Meeting |
90 minutes |
No charge |
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| 351: DSView 3 Management Software and Supported Appliances Fundamentals |
February 14th, 2008 |
Rome, Italy |
1 Day |
€280 |
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DSView 3 Software Navigation and
Architecture for Users |
February 20th, 2008 |
Online-Live Meeting |
90 minutes |
No charge |
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Integrating Active Directory
Authentication for DSView 3 Users |
February 27th, 2008 |
Online-Live Meeting |
90 minutes |
No charge |
|
| 351: DSView 3 Management Software and Supported Appliances Fundamentals |
February 28th, 2008 |
Prague, Czech Republic |
1 Day |
€280 |
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KVM over IP Basics Using
DSView 3 Software |
March 5th, 2008 |
Online-Live Meeting |
90 minutes |
No charge |
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DSView 3 Software Navigation and
Architecture for Users |
March 12th, 2008 |
Online-Live Meeting |
90 minutes |
No charge |
|
Integrating Active Directory
Authentication for DSView 3 Users |
March 19th, 2008 |
Online-Live Meeting |
90 minutes |
No charge |
|
| 351: DSView 3 Management Software and Supported Appliances Fundamentals |
March 26th, 2008 |
Reading, UK |
1 day |
£195 |
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| 351: DSView 3 Management Software and Supported Appliances Fundamentals |
March 27th, 2008 |
Reading, UK |
1 day |
£195 |
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| 351: DSView 3 Management Software and Supported Appliances Fundamentals |
April 3rd, 2008 |
Warsaw, Poland |
1 Day |
€280 |
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Current ProgramsTo enquire about Avocent training programs please click here
Avocent Care Pricing
For specific quotes call the Avocent Call Center at (866) 277-1924
| Description |
Program |
Price
(% of RRP) |
| Avocent Care Warranty Plus Program |
3-year, Pre-Paid |
15% |
| Avocent Care Warranty Plus Program |
4-year, Pre-Paid |
17% |
| Avocent Care Warranty Plus Program |
5-year, Pre-Paid |
20% |
| Avocent Care Warranty Premium Program |
3-year, Pre-Paid |
24% |
| Avocent Care Warranty Premium Program |
4-year, Pre-Paid |
30% |
| Avocent Care Warranty Premium Program |
5-year, Pre-Paid |
35% |
| Description |
Program |
Price
(% of RRP) |
| Avocent Care Maintenance Premium Program |
1-year, Pre-Paid |
17% |
| Avocent Care Maintenance Premium Program |
2-year, Pre-Paid |
30% |
| Avocent Care Maintenance Premium Program |
1-year, Anytime |
20% |
DescriptionsAvocent Care Warranty Plus Program.This program offers advance replacement on all hardware/appliances covered by the Avocent Care program and is available in 3, 4 and 5 years pre-paid options.Avocent Care Warranty Premium Program.This program offers advanced replacement plus 24 x 7 telephone support covered by the Avocent Care program and is available in 3, 4 and 5 years pre-paid options.Avocent Care Maintenance Premium ProgramThis program offers technical support, product updates and upgrades on Avocent software covered by the Avocent Care program. This program is available in 1and 2 year pre-paid options, and a 1 year anytime option.
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